Privacy policy
Your data, and how we handle it under the GDPR.
Data controller
UNCOM SMARTHOME SL · NIF B22448443 · PLAZA EL BULEVAR 12 Bl.B MIJAS 29651-MÁLAGA, Spain · info@uncom.es.
What personal data we collect
- Contact form: name, phone / WhatsApp, email and the content of your message.
- Communications you start with us by email, phone or WhatsApp.
- Browsing data through cookies (see our Cookie policy).
We collect this data directly from you. Providing it is voluntary, but fields marked as required are necessary to answer your request.
Why we use your data, and our legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answer your enquiry and prepare a proposal or quote | Consent and pre-contractual measures (Art. 6.1.a and 6.1.b) |
| Measure and improve the website (analytics) | Consent for non-essential cookies (Art. 6.1.a) |
| Measure how visits from our Google ads perform (Google Ads), only if you accept both analytics and marketing cookies | Consent for non-essential cookies (Art. 6.1.a) |
| Comply with legal, accounting and tax obligations | Legal obligation (Art. 6.1.c) |
Who we share your data with
We never sell your data. We use trusted providers acting as data processors under contract:
- Webflow, Inc. — website hosting (United States).
- Google Ireland Ltd — web analytics (Google Analytics).
Google Ads measurement. If you accept both analytics and marketing cookies, our Google tag lets Google measure how visits from our Google ads perform, using cookie identifiers and information about visits that came from our ads. For this ad measurement, Google Ireland Limited acts as an independent controller (not as our processor) under section 4.1 of the Google Ads Controller-Controller Data Protection Terms; see the list of services covered by these terms. What our Google tag tells Google about personalised advertising is explained under “Analytics, advertising and personalisation” below. You can withdraw your consent at any time in Cookie settings. See also how Google uses information from sites that use its services.
WhatsApp (WhatsApp Ireland Limited): if you choose to contact us on WhatsApp, your messages are processed under WhatsApp’s own terms and privacy policy.
We may also disclose data when required by law or public authorities.
International transfers
Some providers are located outside the European Economic Area (e.g. the United States). These transfers are protected by the European Commission’s Standard Contractual Clauses and additional safeguards.
Third-party content loaded by your browser
Web fonts. This website loads fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com) on every page. These requests do not set cookies, but your browser connects to Google’s servers, which means your IP address and technical connection data are transmitted to Google. See the Google Privacy Policy.
Form protection. The contact page loads Cloudflare Turnstile, a service that checks whether a form is being submitted by a person or by an automated system. It is not loaded on any other page, and your browser connects to Cloudflare’s servers when the contact page opens.
How long we keep your data
- Enquiries and contact data: for as long as we need them to answer your enquiry and manage our relationship with you, and after that only for the periods required to meet legal obligations or to establish, exercise or defend legal claims. We do not currently apply a shorter fixed deletion period.
- Analytics data: for the period configured in Google Analytics. No analytics data is collected until you consent to analytics cookies.
Your rights
You can access your data and request its rectification, erasure, restriction or portability, object to its processing, and withdraw your consent at any time (without affecting processing already carried out). Write to info@uncom.es; we may ask you to confirm your identity. If you believe your rights have not been respected, you can complain to the Spanish Data Protection Agency (AEPD), C/ Jorge Juan 6, 28001 Madrid — www.aepd.es.
Security, minors and automated decisions
We apply appropriate technical and organisational measures to protect your data. This site is not directed at children under 14. We do not make automated decisions with legal effects.
Analytics, advertising and personalisation
Without your consent, our Google tag does not load, so it sets no analytics or advertising cookies.
If you accept analytics cookies, Google Analytics records how the site is used, for example which pages are viewed and whether a visitor clicks our phone, email or WhatsApp links or sends the contact form. Our own contact events do not include the content of your message or your contact details. We use this information to understand how the site is used and to improve it.
If you also accept marketing cookies, this information, together with details of visits that came from our ads, helps us see which of our Google ads bring visitors (see “Google Ads measurement” above). Google Signals is switched on in our Google Analytics account. If you accept both analytics and marketing cookies and are signed in to a Google account with ad personalisation turned on, Google may connect your visits across devices and give us reports on demographics and interests.
Whenever our Google tag runs, it tells Google not to use data from your visits for personalised advertising or remarketing. None of our current Google Ads campaigns is set up to target lists of past visitors to this site.
Changes
We may update this policy to reflect legal or operational changes; the current version is always published on this page.